Refund/Cancellation Policy

RESCHEDULING, REFUND & CANCELLATION POLICY

Cancellations:

For any online paid appointments, you can cancel your scheduled or re-booked appointment and initiate an immediate refund at any time. Immediate refund shall be subject to terms and conditions as described under this section mentioned below.

In the event, the services are not availed at the appointed date and time and our systems do not validate the URN generated on your registered mobile number, we will automatically cancel your appointment at 12:00 midnight of the next date of your appointment date. Occasionally, appointments may be cancelled or postponed by the Third Party Service Provider. Should this occur, we will attempt to contact or inform you and you may reschedule your appointment as per your convenience or visit  https://tipsyus.com/ for fresh/re-booking on the Website.

Cancellation through mail or call centre is allowed for all the bookings until the time of appointment or 12:00 midnight of the next date of your appointment date. In such cases, we will initiate an immediate refund of your money as per the process defined below.

Rescheduling:

Re-scheduling of all appointments can be done only until the auto-cancellation is done from our systems. Once the auto cancellation is generated, the cancellation and refund process as mentioned under this section should be followed and re-process for a fresh/re-booking, if need be.

You can re-schedule your appointment i.e. book your appointment for a different date and time; with the same Third-party Service Provider for the same type of service.

In case of re-scheduling, if there is any difference in the charges for a re-scheduled appointment, we will either collect the differential amount or refund the same, as the case may be.

Re-booking:

You can re-book your appointment by changing the particulars of your appointment i.e. provider, type of service, date and time, etc.

Re-booking of all appointments can be done at the choice of the Customer and in such cases, the customer has to click on the “Cancellation and rebook” option displayed in my account section of the customer.

For all appointments which are re-booked cases, the amount paid by the customer for the previous booking can be utilized within 24(twenty-four) hours from the date on which cancellation is initiated by the customer and before instruction to refund is initiated from our end & processed by the payment gateway integrated on our Website.

In case the money for your re-booked appointment is adjusted against the money paid for the previous booking, the following may be applicable, as the case may be:

If the charges for re-booking appointments are more than the amount paid for the previous booking, you will be required to pay the shortfall amount for completing the re-booked appointment.

If the charges for re-booking appointments are less than the amount paid for the previous booking, we will initiate the immediate refund for the differential amount.

Refunds:

Upon receipt of a valid cancellation, we will initiate the refund of your money in the same manner as the money was received.

In case you fail to utilize previous booking money for any re-booking cases, we will initiate an immediate refund within the expiry of 24(twenty-four) hours from the date of cancellation.

Typically, all refunds are processed with 14(fourteen) working days from the date the immediate refund is initiated at our end.

Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account/ accountholder’s bank account due to any reasons cited by the Payment Gateway or Cardholder’s issuing bank.

You will be provided with the refund reference number for further communication with your bank.

No refunds/cancellation requests shall be entertained in case of payment against bills / Services received.

Under no circumstances, cash will be refunded against any cancellation.

 PAYMENT, FEES, AND TAXES

Registration on the Website and the access to the information provided on the Website is free. tipsyus do not charge any fee for accessing and browsing through the https://tipsyus.com/. However, tipsyus may collect payments (which shall include applicable taxes and service fee/commission of tipsyus) from You on behalf of Third Party Service Providers through RBI authorized payment collectors or gateways. You agree and acknowledge that you shall not hold tipsyus responsible for any loss or damage caused to you during the process of collection of payments from you, or due to any acts or omission on the part of third parties viz. payment collectors or for any actions/ omissions which are beyond the control of tipsyus.

All fees displayed on the Website are inclusive of applicable taxes.

tipsyus reserves the right to modify the fee structure by providing on the Website which shall be considered as valid and agreed communication.

In order to process the payments, tipsyus might require details of User’s/ Third Party Service Providers’ bank account, credit card number, etc. Please check Our Privacy Policy on how tipsyus uses the confidential information provided by Users.

Returned item(s) must be in the original unused condition.   Returns must be made within 30 days of the purchase date. 

1.  Please email info@tipsyus.com to request a refund.

2.  Mail returns to: 3500 South DuPont Hwy, Dover, DE 19901, USA.
   Phone Number: +1 (908) 368-7541

3.   Include in your package a signed letter stating the reason for your return and a copy of the packing slip. 

All product returns are subject to a 5% restocking fee, this will be deducted from the refund amount. We do not refund the original shipping and handling paid on the order. 

All products sold are new and in good condition. Damaged packages must be returned in the original packaging with a copy of the packing slip enclosed.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express)

Check/Money Order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded for the full amount. 

Mailing Address for Check/Money Order

info@tipsyus.com

Shipping Policy

All orders are shipped within three business days.

Carriers

We use the following carriers to deliver our orders:

FedEx

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping and Handling Rates

The rate charged for the shipping of your order is based on the weight of the products ordered and the shipping address. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

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